Customers having shifted how they make omnichannel purchase decisions since Covid-19. If you haven’t undertaken holistic customer journey insights work lately, you may be missing out influencing decisions at the right touchpoints. Hear SVP Joanne Suh and VP Eric Jensen discuss how to uncover deep and relevant insights through a holistic insights approach, and the four benefits of keeping your pulse on customer decision pathways.
Also view our Customer Journey Insights Snapshot (PDF).
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