The latest insights on Customer Experience research.

Going “Glocal” – How CX Insights Help Global Brands Build Loyalty Across Regions

by Giuseppe Tonolini and Jon Weeks

How Customer Experience Insights Drive Engagement and Brand Loyalty

by Brad Weiss-Holmes

Business Growth through the End-to-End Customer Experience

by Jamie Myers

Qualitative research helps to humanize data and contributes to more effective strategic report stories.

Using Qualitative Research to Enhance Strategic Story Reports

by Erica Pondillo

7 Tips to Leverage Your Super Consumers

by Jamie Myers

Woman hand raised up and touch something

Is Virtual Reality the Next Big Thing in Market Research?

by Jon Weeks

A large grid of pins connected with string. Communication, technology, network concept

7 ways to build a stronger customer experience strategy.

by Paul Donagher

Understanding Consumers Through Their Eyes

by Glenn Staada

Is your brand at a strategic inflection point?

by Jamie Myers

4 Ways to Build Powerful Customer Connections

by Jamie Myers

Delivering Your Brand’s Unique Position in a Complex Consumption Loop

by Jamie Myers

runway closeup on the playground

Finding the Right Starting Point for Brand Growth.

by Jamie Myers