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The latest insights and case studies on Customer Experience research:

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Going “Glocal” – How CX Insights Help Global Brands Build Loyalty Across Regions

by Giuseppe Tonolini, Jon Weeks

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How Customer Experience Insights Drive Engagement and Brand Loyalty

by Brad Weiss-Holmes

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Business Growth through the End-to-End Customer Experience

by Jamie Myers

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Qualitative research helps to humanize data and contributes to more effective strategic report stories.

Using Qualitative Research to Enhance Strategic Story Reports

by Erica Pondillo

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7 Tips to Leverage Your Super Consumers

by Jamie Myers

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Woman hand raised up and touch something

Is Virtual Reality the Next Big Thing in Market Research?

by Jon Weeks

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A large grid of pins connected with string. Communication, technology, network concept

7 ways to build a stronger customer experience strategy.

by Paul Donagher

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Understanding Consumers Through Their Eyes

by Glenn Staada

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Is your brand at a strategic inflection point?

by Jamie Myers

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4 Ways to Build Powerful Customer Connections

by Jamie Myers

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Delivering Your Brand’s Unique Position in a Complex Consumption Loop

by Jamie Myers

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runway closeup on the playground

Finding the Right Starting Point for Brand Growth.

by Jamie Myers

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8 Steps to Delivering Value From CSat Tracking Research

by Michael Jennings

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Consumer Connects Deliver Customer Insights to Guide Brand Growth

by Brad Weiss-Holmes and Alex Tremaglio

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Group of business people looking at a screen against portrait of a positive team sitting at a table

Overcome the Boardroom Sound Barrier: Use the Voice of the Customer to Enhance Decision Making

by Jamie Myers

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How to Elevate Your CX Program with Strategic Action-Planning

by Glenn Staada

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How Customer Experience Improvements Increased Customer Satisfaction and Revenues

by Glenn Staada

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Key Issues to Explore or Revisit with Customers During Times of Financial Volatility

by Christine Drummond

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Brand Growth Through In-person Experiences and Interactions

by Michael Jennings

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Is your brand pointing in the right direction?

by Jamie Myers

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How Customer-Centric Is Your Organization? 3 Questions to Ask

by Paul Donagher

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Avoid a Rework Through a Relentless Focus on Customers

by Mark Vogel

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